What we collect
Account, billing, workspace configuration, usage logs, uploaded files, and support communications required to operate the platform.
How we use it
To deliver the service, secure workspaces, improve reliability, support customers, and meet billing and legal obligations.
Your controls
Admins can update business details, manage documents, request exports, and contact Benela for account-level privacy requests.
1. Information we collect
Benela collects information you provide directly when creating an account, setting up a workspace, managing subscriptions, uploading business documents, or contacting support.
We also collect operational data needed to run the product, including authentication logs, workspace configuration, billing metadata, product usage events, and files shared within the platform or connected assistants.
- Identity data such as name, email address, company name, country, and role
- Workspace data such as business profile fields, preferences, permissions, and connected integrations
- Operational data such as API logs, device/browser metadata, notifications, and audit events
- Billing and subscription data such as plan, payment status, invoices, and transaction references
2. How we use information
We use information to provide and secure the platform, personalize workspace operations, respond to requests, process billing, and improve reliability and product quality.
We may also use aggregated, non-identifying usage patterns to understand feature adoption and platform performance.
3. Sharing and subprocessors
We do not sell customer data. Information may be shared with carefully selected infrastructure, security, analytics, communication, and payment providers only when necessary to operate Benela.
Where third parties process data on our behalf, they are bound by contractual and security obligations appropriate to the service they provide.
4. Security and retention
Benela uses access controls, encrypted transport, audit trails, and operational monitoring to protect platform data. No system is risk-free, but we design and operate the platform to minimize exposure and detect misuse quickly.
We retain customer data only as long as needed to provide the service, meet contractual obligations, resolve disputes, or satisfy legal requirements.
5. Your rights and requests
Depending on your jurisdiction, you may have rights to access, correct, export, or delete certain personal data. Workspace administrators may also manage business profile data and uploaded documents directly inside the platform.
Requests that require account-level review can be sent to our privacy contact below.
6. Contact
For privacy-related requests, contact [email protected]. For general support questions, contact [email protected].
Last updated: March 15, 2026.